*Improved Access*

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices included in the scheme are listed on the poster below. Appointment types will vary, some being face to face and some on the 'phone. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe. Therefore, in order to access this service please contact us on the usual surgery number so that we can help signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown in this poster.

General Information

All of our surgeries and clinics (except for the child health clinic) are by appointment only. There are GP surgeries every week day. For details of the surgery times, please look on the Opening Hours page.

Please help us by:

  • Making an appointment for each patient who needs to be seen, e.g. four patients, four appointments.
  • Cancelling your appointment if you find that you cannot keep it - you can do this online and through Patient Access if you are signed up for the service. You can request a registration form for Patient Access here, or if you already have an account, sign in here.
  • Arriving on time.

Telephone Consultations/Advice

The doctors and practice nurses are always happy to give telephone advice. Please telephone the surgery on 01278 437100. You will be given a time when the doctor/nurse will call you back.

Infectious diseases

If you have an infectious disease, or are suffering from a condition that could be passed on to other patients (e.g. Chicken Pox or Diarrhoea and Vomiting), the doctor may offer you a telephone consultation to discuss your problem. If you are asked to come into the practice, please be aware that you may be asked to wait for your appointment in a side room, in order to protect the other patients.

Home Visits

We offer home visits to people who are medically unfit to travel to the surgery.

We do most visiting around lunchtime or early afternoon; sometimes after the evening surgery. If you do need a house call, it helps us enormously if you can phone before 11am, so that we can plan a sensible route, and allow enough time to do them all.

If you are fit to come to the surgery but do not have your own transport, we really appreciate it if you can arrange a lift or a taxi. In general, home visits come a poor second-best to consultations at the surgery. We can only bring a fraction of the equipment we have in the surgery, and we will have access to only a summary of your medical record. In addition, from our standpoint, home visits take 3 to 4 times as long as a surgery consultation.

Should a visit be required outside of surgery opening hours then please contact the out of hours service.